Terms and Conditions
By placing your booking, you agree to the following:
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Beginners Guarantee
If you are a newcomer and have not attended a free taster workshop first, and find improv is not for you, we will refund your booking as long as you notify us no more than 3 days after your first class.
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No Refunds:
If you cancel your booking, we do not offer refunds. This applies to all ticket types and passes.​ Instead, we provide a ticket transfer facility and conditional course credits as outlined below.
Automated Changes:
All bookings, cancellations and ticket transfers are automated. You make changes yourself by logging into your account. We do not handle these manually for you unless there is a fault.
Confirmation and Reminders:
You will receive a booking confirmation email immediately and a reminder the day before your event. They include:
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Our email and phone number should you need assistance.
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Green Button – a direct link to your account to view or make changes to your booking. ​​
Personal Use:
Tickets and passes are for personal use (or the named attendee where appropriate) and not to be exchanged or given to others.
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If you cannot attend, cancel your ticket so our waiting list can be notified.
Price Guidance:
You agree you have read and selected your class tickets based on our standard and supported price guidelines.
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Courses:
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Cancel 7+ days in advance for full credit.
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Cancel 24 hours to 6 days in advance for 50% credit.
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Credits to be used within 3 months.
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No credits for missed classes.
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To continue to benefit from course reductions, you will always notify us if you cannot attend a class within the course.
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Beginners Course Guarantee: If you find the first class of the course is not for you, notify us within 2 days after the first class, and we will refund you.
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Credits and eligible refunds take up to 10 days to process.​
Passes:
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Passes have specific use limits and timeframes. No rollovers.
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With 7-hours-notice:
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Cancel a ticket and retain its use or rebook.
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Transfer to another available class.​
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Single Classes:
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​Transfer to another available ticket of the same price or less with 7+ hours notice (to events happening within 60 days).
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Standby Tickets:
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​These discounted tickets go on sale 3 hours before a class that has last-minute space. We cannot transfer or credit you for another class if you end up not coming.
Audience Tickets:
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Cancel with 7+ days notice and notify us for a credit.
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Transfer with 7+ hours notice to another show if available within 60 days.
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If you book your ticket through the venue rather than our system, their T&Cs apply.
Player Tickets:
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Do not transfer Player tickets due to another show as formats, venues and eligibility vary.
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Cancel ASAP if unable to attend. They are non-refundable but any fees charged go to charitable activities, possibly gifted to another player.
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If needs be, contact us for a credit at our discretion.​
Our Right to Cancel/Change:
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We will notify you of event cancellations or changes and offer a refund, credit, or transfer.
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We may combine groups or move you to another class happening at the same time due for instance to teacher sickness, small class sizes or issues beyond our control.
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We reserve the right to refuse admission.