Refund Policy

We do not provide refunds if you cancel. Instead, we offer a Credit and Pass System. We also offer a Satisfaction Guarantee.

Event Credits:

These include: Beginners Course Tickets, Single Class Tickets (not booked with a pass), and Audience Tickets (booked directly through us and not the venue whose own terms apply).

Cancel 7+ days in advance of your booking for a 100% credit.
Cancel 2 to 6 days in advance for a 50% credit.
Cancel less than 48 hours before the start time — unfortunately, no credit is available.

If eligible, we will provide a unique discount code to be used on a similar event within 60 days. Credits are processed manually. Please allow up to 10 days for processing. If you have not received your credit after 10 days, please email us.

Flexible Passes:

Passes can be bought for classes from Level 2 onwards.
They are the most flexible and cost-effective way to book your classes.
With as little as 4 hours' notice:
- You can cancel a class ticket and retain its use.
- You are then free to book another class ticket.
You need to book your first class at the same time as your pass. You only pay for the pass. You can add more classes immediately or come back later. Class fees are deducted from your pass usage whenever you book.

Standby Tickets:

Standbys are discounted tickets that go on sale from 4 hours before a class (or course) is due to start (due to a late cancellation or spare capacity). As cheap, last-minute tickets, they can’t be used with a pass.

Taster Classes:

Taster classes are free, but if you can no longer attend, please cancel your place so another person can benefit. You can cancel yourself with as little as 4 hours' notice. Otherwise, please email to notify us — or you may be blocked from booking free tasters in the future.

Satisfaction Guarantee:

Beginners Courses: If, after attending the first class, you feel the course is not a good fit for you, email us within 2 days. We will cancel the rest of your course and refund it in full.
Other Classes: If any other class you attend does not meet your expectations, email us within 2 days with a brief explanation. We will arrange a credit, transfer, or refund — whichever is most appropriate to the circumstances.

Class Cancellations Under Exceptional Circumstances:

We understand that life can be unpredictable, which is why we offer flexible cancellation options, allowing you to reschedule (with as little as 4 hours’ notice). Outside of the above cancellation windows, we are unable to offer a credit or transfer except in exceptional circumstances.

Health and Minor Illness:

We are committed to supporting the health and wellbeing of everyone who attends our classes. We ask students to act responsibly if they feel seriously unwell. If you have a high temperature, feel very unwell, or have been advised by a medical professional to stay home, please do not attend and follow our normal cancellation procedures.

Minor illnesses such as colds, mild coughs, or feeling a little under the weather are common and are not considered exceptional circumstances. Colds are often infectious before symptoms appear, and low-level viral risk is now part of everyday life — especially in group activities.
If you feel well enough to attend with mild symptoms, you are welcome to come to class while practicing good hygiene (e.g., hand washing, covering coughs and sneezes, and respecting others' personal space).
Ultimately, we trust individuals to use common sense.
We reserve the right to intervene if someone appears too unwell to safely participate.

Exceptional Circumstances:

Minor illnesses, tiredness, travel delays, and busy schedules are not considered exceptional.
If you experience a serious illness, accident, bereavement, or other unavoidable event that prevents attendance, you must notify us as soon as possible in advance of your class, ideally by email. In genuine emergencies, a text or direct WhatsApp message to us is acceptable.
We cannot offer a credit or transfer if you contact us after your class has started.
Exceptional circumstances are assessed on a case-by-case basis.

Our Right to Cancel or Make Changes to Your Booking:

We will notify you of event cancellations or changes and offer an appropriate transfer, credit, or refund.
We may combine groups or move you to another class happening at the same time due to teacher sickness, small class sizes or issues beyond our control.

We reserve the right to refuse admission.