School of Improv Classes & Passes
Managing your bookings, transfers & cancellations
Self Service
Our booking system is self service, so you can log in at any time to view and make changes your bookings.
We do not operate a full-time admin service and will not normally cancel or transfer bookings on your behalf, except in special circumstances or for customers with access needs.
If you have technical problems or questions about a booking, please contact bookings@bohoarts.co.uk and we’ll be happy to help.
Waiting Lists
When an event is full or not taking bookings yet, you'll see this sign 🚫
Click on the event's green ✅ Join Waiting List button to be automatically notified as soon as there’s space.
School of Improv Terms last around 45 days
Our class schedule typically runs in blocks of 6 weeks, which is around 45 days, depending on the start and end day.
We usually have a one week break between terms. This can vary, especially over seasonal holiday times when term breaks are longer.
Buying individual classes or booking multiple classes when you buy a pass
At a Glance
Transfers & Cancellations
Individual Classes Bought Without a Pass
Aimed at students who want to drop in occasionally.
Charged at full price £30/£24 standard/supported)
Transfer to another class:
Once, with at least 4 hours notice
Cancel a class and retain its use
No
Timeframe for transfers:
60 Days
Rollover to next term
Yes, only if the replacement class falls within the 60-day limit
Be aware of longer holiday breaks between terms
Multiple Classes Booked With a Fixed Term Pass
Aimed at committed students who can attend frequently.
Substantial savings on standard/supported rates
Transfer to another class:
Once, with at least 4 hours notice
Cancel a class and retain its use
Yes, with at least 24 hours notice
Timeframe for transfers & cancelations:
Within Fixed Term dates (terms last around 45 days)
Rollover to next term
No. However, you may book another named attendee to take a class if you find you can't use it up by the end of term
Classes & Passes Cancellation Policy
We do not normally offer refunds when you cancel. Instead, we offer credits or transfers. Different rules apply depending on whether you book individual classes, or book multiple class when you buy a pass..
Classes Bought Without a Pass
Single classes are aimed at students who want to drop in from time to time.
You can transfer your booking to another available class taking place within 60 days provided you do this at least 4 hours before your original class starts. This includes rolling over your transfer to the next term, only when the replacement class falls within the current 60-day limit.
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A class can only be transferred once.
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Cancelling a single class will not give you a credit to use later.
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Please never shout-out your place generally in our WhatsApp groups. You may not offer your place to another student.
Classes Booked with a Fixed-Term Pass
Fixed-term passes are aimed at committed students who can attend regularly or frequently. They offer significant savings on single-class prices. We strongly recommend booking all the classes you plan to attend when you buy your pass. Passes are not intended for occasional drop-in use.
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You can cancel a class and keep the credit, provided you cancel at least 24 hours before it starts; or
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transfer directly to another available class, provided you do this at least 4 hours before the original class starts.
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Each class can only be transferred once.
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All credits must be used before the end of the term.
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Unused credits and missed classes do not roll over into the next term.
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If find you can’t use up all your pass credits towards the end of the term, you may use your pass to book a class for a named guest attendee who is a current student. E.G. Cancel the class you can't attend and rebook for another named attendee. The booking can be made through our booking system by inputting their name instead of yours in the attendee field. As a current student, the system will automatically recognise them.
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Please never shout-out your place generally in our WhatsApp groups. All bookings must be attached to a named attendee.
Taster Classes
Taster classes are aimed at newcomers. They are charged at half the usual price of a single class, and similarly can be transferred to another published taster class taking place within 60 days provided you do this at least 4 hours before your original class starts. A taster class can only be transferred once. Cancelling a taster class will not give you a credit to use later.
Standby Tickets
Standby tickets are L2-4 classes sold at half-price. They may be manually released up to 4 hours before a L2-4 class starts, usually following a short-notice transfer. They are non-refundable and non-transferable. Standby tickets cannot be booked with a pass, but you may buy one separately if you want an additional bargain.
If We Cancel or Change a Class
If we need to cancel or postpone a class, we will offer a transfer, credit or refund.
If a class has fewer than six advance bookings, we may merge it with another suitable class taking place at the same time.